Shop Terms and Returns
The Kaiko Design Interiors shop shows our rug collection. Rugs are made to order and are not sold through an online checkout. Prices shown are a starting point; the final price depends on size, material and finish.
Last updated 2 October 2026.
How a purchase works
Enquire through the product page or at info@kaikodesign.com.au. We confirm the specification, price, lead time and delivery cost in a written quote. Your order is placed when you accept the quote and pay the deposit it sets out. Lead times are indicative and depend on the maker; we will tell you if yours changes.
Delivery
We deliver within Australia. Delivery is quoted for your address and may be by courier or specialist freight depending on the size of the piece. Please check the delivery on arrival and tell us within seven days, with photographs, if there is any damage, so that we can resolve it with the carrier quickly. This does not limit your rights below.
If something is wrong
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a rug is faulty, not as described or does not do what it should, you are entitled to a repair, replacement or refund, depending on the problem, and to compensation for any other reasonably foreseeable loss or damage. Contact us as soon as you notice a problem and we will arrange the remedy. We cover the cost of returning a faulty item.
Change of mind
Because each rug is made to your order, we cannot accept a return or exchange for change of mind once production has begun. If you cancel before production begins, we refund your deposit less any costs we have already incurred, which we will itemise. Where we hold a stocked piece and agree to accept a change-of-mind return, the item must be unused and in its original condition, returned within fourteen days of delivery by a tracked service at your cost, and we will issue a credit for the price of the piece.
Contact
Kaiko Design Pty Ltd, ABN 67 630 794 937
info@kaikodesign.com.au